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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cynthia Hardin

November 22, 2024

5  out of  5
rating by Cynthia Hardin
"Tanner did a great job helping me understand my policy and getting me the coverage I needed! He's goes above and beyond with his customer service!"
We responded:
"Cynthia, thank you for your review! It's great to hear Tabber did an excellent job and went above and beyond. We appreciate you having insurance with us! "
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a v

November 18, 2024

5  out of  5
rating by a v
"I have dealt with many SFI agents in several states over the last 50 years, some really good, some just ok and two that were just so bad I avoided talking with them. Not so here. The people at the Phillip Pool agency including senior account manager Stormy Cox are always so very helpful, and an absolute pleasure to work with. Thanks for all that you do! And please keep it up!"
We responded:
"Thank you so much for your review! It’s great to hear that Stormy has given you a good experience at my office. We’re thrilled to have you with us! -Phillip "
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Anjali Bhatt

November 15, 2024

5  out of  5
rating by Anjali Bhatt
"I recently got my driver's license and had the pleasure of working with Tanner at State Farm. He was incredibly patient and took the time to answer all of my questions about car insurance—nothing was too small or silly for him. Tanner explained everything clearly, provided multiple quotes, and tailored coverage options to fit my needs. He was honest, thorough, and made the entire process smooth and stress-free. I am really happy with my coverage, and I would absolutely recommend Tanner to anyone looking for a knowledgeable and caring agent. I am glad I chose State Farm, and I would gladly refer anyone to him for a great experience!"
We responded:
"Anjali, thank you so much for leaving us a review! It’s wonderful to hear Tanner helped you have a good insurance experience. We’re grateful to have you at our agency! -Phillip "
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doug kinsman

November 12, 2024

5  out of  5
rating by doug kinsman
"Tanner was very helpful and knowledgeable. Look forward to working with him in the future. Great service. Doug and Vivian"
We responded:
"Doug, thank you for your review! It's great to hear Tanner was helpful. We look forward to working with you too. We greatly appreciate you being with us! -Phillip "
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Natalie Crane

November 7, 2024

5  out of  5
rating by Natalie Crane
"Tanner was awesome! He was helpful in answering all questions and concerns."
We responded:
"Natalie, thanks so much for your review! It's great to hear Tanner was helpful in answering all of your questions. We're thankful to have you with us! "
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Montell Terry

October 31, 2024

5  out of  5
rating by Montell Terry
"I couldn’t be happier with my car insurance experience. Their rates are competitive, and the customer service is outstanding. He made the setup process simple, and I feel confident knowing I’m covered with great benefits. Claims are processed quickly, and the team is responsive and helpful every step of the way. Highly recommended for anyone looking for reliable car insurance!"
We responded:
"Montell, thank you so much for the great feedback! I’m glad we were able to help you get set up with car insurance. Also, it’s great to hear about your good experience with our office, and with the claims department. We’re grateful to have you! -Phillip "
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Sandy Keosy

October 18, 2024

5  out of  5
rating by Sandy Keosy
"Stormy and her team is very helpful! Highly recommend!"
We responded:
"Hi Sandy, thank you for the five-star review and for trusting State Farm with your insurance needs. We appreciate your support and look forward to helping with your insurance needs for many years to come!"
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Eric Niemeyer

October 16, 2024

5  out of  5
rating by Eric Niemeyer
"My step daughter just bought a new car, and within minutes Stormy had her new insurance card emailed to me!"
We responded:
"Eric, thank you for your review! It’s great to hear Stormy helped fix your step daughter up with her new car. We appreciate you both! "
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Jeromy Smith

October 15, 2024

5  out of  5
rating by Jeromy Smith
"Great experience working with all of the staff. Very satisfied with everything"
We responded:
"Jeromy, thank you for your review! We are grateful to have you at our agency! -Phillip "
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Shawn Dacus

October 9, 2024

5  out of  5
rating by Shawn Dacus
"Very knowledgeable agents, always helpful. And a big thanks to Stormy Cox for walking me through the process of getting our 16 year old insured & on the road today."
We responded:
"Shawn, thank you for your review! It’s wonderful to hear Stormy was able to help you set up insurance for your first time driver. We are grateful to have you with us! -Phillip "
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Nelson Tucker

October 8, 2024

5  out of  5
rating by Nelson Tucker
"Wish there was a button for more than 5 stars because Stormy Cox definitely deserves it. She went above and beyond for me. There needs to be more people like her!"
We responded:
"Nelson, thank you for review! I appreciate your positive feedback on Stormy. We greatly appreciate you being with us! "
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JAMES GULIZIA

September 26, 2024

5  out of  5
rating by JAMES GULIZIA
"I've appreciated working with Mr. Pool's team. They've been more than helpful, particularly, Stormy Cox! A job well done!"
We responded:
"James, thank you for your review! I’m grateful to hear the team, and Stormy have been more than helpful. We appreciate you being with us! "
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Courtney Gibson

September 25, 2024

5  out of  5
rating by Courtney Gibson
"State Farm agent was friendly and very helpful. I was able to swap over to State Farm with no issues and even got Renters Insurance and Life Insurance added to my policy. Everything was explained clearly and the process was a smooth transition."
We responded:
"Courtney, thanks for taking time to leave us a review! It’s great to hear you were able to get set up with renters insurance and life insurance. We’re glad to have you with us! "
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Grace Boyd

September 23, 2024

5  out of  5
rating by Grace Boyd
"This State Farm agency is awesome! The first time I was insured by them Phillip Pool called me directly and went out of his way to get me switched to their location. I just spoke with Juliet and Tanner over the phone, phenomenal people and customer service! Juliet was so bubbly and kind, and called me not even two minutes after I requested a quote online. Tanner went out of his way to explain everything to me. I'm young and don't understand much about insurance, but he made sure that I knew step by step what everything was and that I understood specifically what policy I wanted. I genuinely want to thank you guys for being so kind and patient with me. Y'all are awesome!"
We responded:
"Grace, thank you for giving us a review! It's wonderful to hear your feedback. I'm glad Tanner took the time out to help you understand your insurance. It's a big decision to make. We greatly appreciate you being with us! -Phillip"
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Carol “MomMom CareMe” Bartholomew

September 10, 2024

5  out of  5
rating by Carol “MomMom CareMe” Bartholomew
"I had a great experience with Tanner! He was very helpful & knowledgeable!"
We responded:
"Carol, thank you for your review! It’s great to hear Tanner was helpful and knowledgeable. We greatly appreciate you having insurance with us! "
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Skylar Phillips

September 3, 2024

5  out of  5
rating by Skylar Phillips
"Stormy is awesome! She helped me quickly and efficiently while still bonding with the customer."
We responded:
"Skylar, thank you for giving us a review! It’s wonderful to hear Stormy was efficient and caring. Thank you for being with our agency! "
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Christopher OBrian

September 3, 2024

5  out of  5
rating by Christopher OBrian
"Tanner did an awesome job. Got everything i needed."
We responded:
"Christopher, thank you for your review! It’s great hearing Tanner did an awesome job for you. We really appreciate you being with our agency! "
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Shawn Patterson

August 23, 2024

5  out of  5
rating by Shawn Patterson
"Submitted online quote and Stormy Cox followed up in the morning with an estimate, and finalized our policy by end of day. Thank you Stormy for such a personable experience!"
We responded:
"Shawn, thank you for taking time to give us a review! I love hearing that Stormy followed up quickly, and was able to give you a personable experience for your online insurance quote. We really appreciate you! "
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EMILY johnson

August 21, 2024

5  out of  5
rating by EMILY johnson
"I have worked with a few State Farm Agents over the past few years. Phillip Pool State Farm is very kind and professional. Currently we are moving to AR from another state and our rep, Chandler has been very personable and kind. We highly recommend Pool Agency for professionalism, kindess and taking the extra step. 10 stars!"
We responded:
"Emily, thank you for your review and for going with us for your insurance! It’s pleasing to hear you’ve had a good experience with Chandler. We’re grateful to have you! "
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Pamela Mathis-Hernandez

August 16, 2024

5  out of  5
rating by Pamela Mathis-Hernandez
"Phillip Poole and Tanner Flowers gave excellent and quick service setting us up for college renter's insurance! The rate was perfect and included the extra coverage requested by apartment management. Definitely recommend this agency."
We responded:
"Pamela, thank you for your review! I’m glad Tanner was able to get you hooked up with some renters insurance. Thanks for being with our agency! "
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Jill Townsend

August 15, 2024

5  out of  5
rating by Jill Townsend
"Great service. So easy to work with."
We responded:
"Jill, I sincerely appreciate your review! We appreciate you being with us! -Phillip "
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Brooklyn Russell

August 12, 2024

5  out of  5
rating by Brooklyn Russell
"So responsive!!!"
We responded:
"Brooklyn, thank you for your review! We appreciate you being with us! -Phillip "
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Doug Grubbs

August 12, 2024

5  out of  5
rating by Doug Grubbs
"For all of our insurance needs, we adopted Poole State Farm members of our own family for over 7 years since we came to Arkansas.Their personal attention to service and detail has been outstsnding. Phillip explained my medicare to me, and assisted me last year and showed me great attention. They are all great. Do me a favor and ask for Stormy, she’s the best. What a great laugh and makes you smile."
We responded:
"Doug, thank you for your review! It's great to hear Stormy has helped add some laughs and smiles. Also, it was my pleasure to help explain what Medicare looks like and what Medicare Insurance options are available to you. We greatly appreciate you being with our insurance family! -Phillip"
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Kyle Thornton

August 6, 2024

5  out of  5
rating by Kyle Thornton
"Walker helped me get the price of my full coverage auto insurance down and with an even lower deductible on collision than I had before with Progressive. Nice dude."
We responded:
"Kyle, thank you for your review! It’s great Walker was able to get your auto insurance down with a lower deductible. We appreciate you being with our Agency! -Phillip "
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Andy Spears

August 2, 2024

5  out of  5
rating by Andy Spears
"Thanks Stormy for the quick response and great customer service."
We responded:
"Andy, thank you for your review! It’s great to hear you’re getting great customer service with Stormy. We appreciate you being with our agency! -Phillip "